Koko Rose Boutique
Ellis Black Floral Sleeveless Wrap Dress
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KOKO ROSE BOUTIQUE – DELIVERY POLICY
Koko Rose Boutique aims to provide all its customers with the best delivery service available. We use Royal Mail or a Courier service for all of our online orders, UK and abroad.
UK DELIVERY OPTIONS
All UK customers have 3 delivery options - Standard Delivery and Special Next Day Delivery.
Standard Delivery UK - £3.50
This option costs £3.50 and is FREE for orders over £100. All orders placed before 10 AM will be dispatched within 24/48 hours, and orders placed on Saturday or Sunday will be dispatched on Monday. Royal Mail will normally deliver your order within 24/48 hours. All UK Standard Delivery orders will be shipped using Royal Mail First Class Signed For Delivery, as the default method of delivery.
Special (Next Day) Delivery UK - £6.00 charge
If you require your order dispatched using Special Next Day Delivery, please choose the Special (Next Day) Delivery option. All Next Day deliveries placed before 10 AM are guaranteed before 5 PM the next working day. All Next Day orders placed after 10 AM will be dispatched the next working day, and will be delivered the following day before 5pm. All Next Day deliveries placed on Saturday or Sunday will be dispatched on Monday and will be delivered before 5pm on Tuesday. You can also track any Next Day Delivery orders, if you require a tracking number, email us a tracking number request and we will email you back your tracking number. Simply log onto the Post Office official website - www.postoffice.co.uk. Click on ''track order'', enter your tracking number and follow the instructions on screen to track the location, time of dispatch etc of your order.
Jewellery/Earrings Ordered Only - UK Delivery
This option costs £2.00. All orders placed before 10 AM will be dispatched within 24/48 hours, and orders placed on Saturday or Sunday will be dispatched on Monday. Royal Mail will normally deliver your order within 24/48 hours. All UK Standard Delivery orders will be shipped using Royal Mail First Class Signed For Delivery, as the default method of delivery.
DELIVERY OUTSIDE OF THE UK
Republic of Ireland Delivery- Courier Service - £6.50 charge - All items
All orders to Republic of Ireland will be shipped using Fastway Courier Service. It is important that we do have a contact number when placing your order, this will ensure you receive your dress as soon as possible. The courier service aims to deliver your order by the Next Working Day, in some cases this may take two days. Orders placed before 10 AM will be dispatched within 24/48 hours and orders placed on Saturday or Sunday will be dispatched on Monday.
International Delivery – EUROPE - £9.95 charge
For all European orders we use Royal Mail's International Signed For services. These services are the fastest available but are not guaranteed for any specific date. We would expect delivery to take approximately 10 working days (excluding weekends) for any country worldwide. All orders placed before 10 AM will be dispatched within 24/48 hours and orders placed on Saturday or Sunday will be dispatched on Monday.
International Delivery – REST OF WORLD - £13.95 charge
For all Rest of World orders we use Royal Mail's International Signed For services. These services are the fastest available but are not guaranteed for any specific date. We would expect delivery to take approximately 10 working days (excluding weekends) for any country worldwide. All orders placed before 10 AM will be dispatched within 24/48 hours and orders placed on Saturday or Sunday will be dispatched on Monday.
CHRISTMAS DELIVERY DETAILS 2016
LAST ORDERS WILL BE SENT ON MONDAY 19 DECEMBER 2016 AT 2PM. ORDERS PLACED AFTER THIS DATE WILL BE SENT ON TUESDAY 3 JANUARY 2017.
KOKO ROSE BOUTIQUE – RETURNS POLICY
All of the products on Koko Rose Boutique website are excellent quality brands and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.
If in the unlikely event that you are not completely satisfied with your purchase, please state on your RETURNS SHEET, which is included in your delivery, that you would like either a size/colour exchange or a refund, and return it to the returns address.
A pre-printed return address label is enclosed for your convenience.
ADDRESS FOR RETURNS
Koko Rose Boutique
Unit 11 B Kevlin Road
Co Tyrone, N Ireland
ALL RETURNS MUST BE MADE WITHIN 14 DAYS OF RECEIPT
Please Note: when trying on items of clothing, please ensure that you are not wearing perfume/tan/make up or a deodorant which may leave a scent or marks on the item.
All items returned to us must still be in original packaging ensuring that the labels have NOT been removed from the garment.
PLEASE INCLUDE THE RETURNS SHEET.
If however we find the item has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the item. All items must be returned with all relevant packaging, swing tags, labelling, branding and any accompanying marketing material specific to the item. Upon receipt and examination we will issue a full refund.
We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.
As a service to our customers, Koko Rose Boutique would like to point out that we CANNOT take responsibility for items once washed and washed & wore.
All types of underwear/earrings cannot be exchanged or returned for hygiene reasons.
Gift vouchers cannot be returned.
YOU ARE RESPONSIBLE FOR THE COST OF RETURNING AN ITEM TO US.
We advise that you send the parcel by Special Delivery (fully insured) to the full value of the goods and ensure the items are strongly packaged. If the goods are damaged in transit due to being inadequately packaged, we will be unable to give a refund.
Refunds will be processed within 10 days of receipt and an email will be sent to confirm receipt of return.
After receiving your return we will refund your original method of payment (excluding original shipping costs) and the amount will be back on your account please allow up to 10/15 working days. The length of time refunds take may vary depending on the card issuer.
In the case of unwanted goods being refunded, we will not refund any duties, taxes or postage costs that were imposed when delivered to the recipient.
To exchange an item for a different size or colour, simply specify the new size/colour you require in the returns form. Unfortunately, we are only able to offer size/colour exchanges. If you wish to exchange your item for an alternative style, we suggest that you return the item for a refund and purchase the new item separately.
SALE ITEMS RETURNS POLICY
Our standard returns policy applies to all Sale items, please ensure you read the details above and are familiar with it.
CUSTOM MADE CLOTHING
Please NOTE that Custom made Clothing CANNOT be returned or exchanged and is EXEMPT from our standard returns policy.
PLEASE NOTE EARRINGS CANNOT BE RETURNED. Earrings cannot be returned for refund or exchange this is due to hygiene reasons. Koko Rose Boutique treats all customers fairly.
In the unlikely event where an item is deemed faulty you must notify us by email firstname.lastname@example.org explaining the problem with the item, and return the item to the returns address within 14 days. Faulty returns must be sent back for inspection before a refund will be issued. Refunds will ONLY be given for damaged goods where no replacement product can be supplied.
Please note the item must NOT be worn, labels removed or washed. NO REFUND OR EXCHANGE WILL BE GIVEN IF ITEM IS WORN, LABELS REMOVED OR WASHED.
Under the United Kingdoms Distance Selling Regulations you have the right to cancel your order for any item purchased from Koko Rose Boutique and a full refund. Order cancellations must be made in writing, quoting your order number, within 14 days of delivery of your item(s), and can be sent by email to email@example.com
Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
CHRISTMAS 2016 RETURNS POLICY
Please note all items purchased between 1 December 2016 and 31 December 2016 can be returned for exchange/refund until 15 January 2017.
Please use email address firstname.lastname@example.org to communicate with us regarding all returns, exchange and refund issues.
When the refund has been completed you will receive an email to confirm the goods have been returned and the value of the refund. The email will be sent to the email address provided at the time of purchase.
Ellis Black Floral Sleeveless Wrap Dress
Sleevless Style Dress
Wrap detail to bottom of dress
Dip hem to back of dress
Black with white and grey floral design
Model is 5 ft 8 and wears a size XSMALL
X SMALL FITS UK SIZE 6/8
SMALL FITS UK SIZE 8/10
MEDIUM FITS UK SIZE 10/12
LARGE FITS UK SIZE 12/14